Legal

Data Deletion Policy

You can ask us to delete your More To Remember account or specific event data at any time. This page explains how to make the request, what happens afterwards, and how long it takes.

Effective date: June 15, 2026

Table of contents

1. How to Request Deletion
2. What Happens When You Delete
3. Media Deletion
4. Legal Retention
5. Response Time
6. Export Before Deletion

01How to Request Deletion

To request deletion of your account or specific data, send an email to support@moretoremember.com from the email address on your account.

Please include:

The email address associated with your account
Whether you want to delete the entire account or only specific events or media
Any additional context that will help us identify the right data

02What Happens When You Delete

When we process an account deletion request:

Your account profile is removed or anonymized in our active systems
You will no longer be able to sign in or access the Service
Personal information associated with your account is removed where practical
Event galleries you own will be removed unless you ask us to preserve them and transfer ownership

Once deletion is complete, the action cannot be reversed. We strongly recommend exporting any content you wish to keep before requesting deletion.

03Media Deletion

Event owners can delete photos and videos they no longer want in their event galleries at any time from the event management screen.

Once deleted from the active Service, media may remain in encrypted backups for a limited period before being permanently removed on a routine cycle.

04Legal Retention

We may retain some information after deletion when we are required or permitted to do so for purposes such as:

Compliance with applicable laws and regulations
Fraud prevention and security investigations
Resolution of disputes or enforcement of our agreements
Tax, accounting, and financial record-keeping

Information retained for these purposes is limited to what is necessary and is protected by the same safeguards as other account data.

05Response Time

We aim to acknowledge deletion requests within a few business days, and we generally complete deletion within 30 days of verifying your request. Complex requests may take longer; we will let you know if that’s the case.

06Export Before Deletion

Deletion is permanent. We encourage you to download photos and videos from your event galleries before requesting account or event deletion so you keep a copy of the memories you care about.

If you need help exporting your data, contact support@moretoremember.com and we will do our best to assist.

Related policies

See our Privacy Policy for more information about how your data is collected and used, and our Terms of Service for the rules that govern your account.